|NDVR8 Q & A|
|Q1: What is a STATIC IP address & why do I need one?
A1:When a device is connected to your network, you can access it by entering the IP address that has been assigned to that device into a web browser. Internet service providers (ISPs) supply a dynamic IP address to most customers. A dynamic IP address is like a phone number that changes every time you hang up your phone making it hard for you to connect to that device, while a static IP address never changes. Only your ISP can provide you with a static IP address and they will usually charge a monthly fee for that service. In order for you to gain consistent access to your network cameras you will need a static IP address.
Q2: Can I use dial up internet connection to access my NDVR8?
Q3: Does my computer need to be on all the time in order to access my DVR remotely?
Q4: Can I add more than 8 cameras to my DVR?
Q5: There is no picture from my camera.
Q6: There is a white glare showing on one of my cameras at night, why is that?
Q7: Can I record each camera individually?
Q8: What kind of connector do the cameras use to connect to the DVR system?
Q9: Why is my remote control not working?
Q10: What kind of monitors can i use to view the cameras?
Q11: Do I need to setup port forwarding in order to remote access from the internet?
A11: No, this system is equipped with auto ID plug and play which means no port forwarding is necessary. Once everything is setup on the local area networking side, go to www.ipremoteview.com or www.ipremoteview.cn to login using the auto ID (auto ID can be found on the back of the DVR or in the DVRs menu). However, if remote accessing from the internet does not work, please setup port forwarding in case the auto ID plug and play does not come through.
Q12: What port should I be forwarding if the auto ID plug and play does not work well in my situation?
A12: You should be forwarding TCP range of ports 8998~9001.
Q13: What App should be using if I’m planning to remote access using my Smartphone?
A13: Please advanced to the App Store or Google Play to search for and download “MobileEye” Smartphone application.