Carcam-SD Q & A
Q1: When I power on the Carcam-SD, the LCD screen turns on for 3 seconds, and then it turns off automatically. Why is that?


A1: That is because you have the AV cable plug in the AV Output. Please remove the AV cable, and you will able to see on the LCD screen.


Q2: When the Carcam-SD is recording, the LCD monitor turns off automatically after 30 seconds, is this normal?

A2: Yes, The LCD monitor is designed to turn off automatically after 30 seconds due to two reasons: 1. to save power, and 2. Drivers will not get distracted while they are using our product and driving.


Q3: Does Carcam-SD save a specific video file, to continue the loop recording without erasing a specified video?

A3: Yes, video files can be saved two ways. One, if they are “locked” by the G sensor detecting in a crash, and two, by the driver stopping the looped recording.


Q4: Does Carcam-SD keep running even if the car power if off?

A4: It depends on your car’s DC outlet. Some cars’ power outlet still has power when the car is off, and some cars’ power outlet turn off when the car is turn off.


Q5: Does Carcam-SD need to be plugged in the entire time while driving? Does it have a built-in battery?

A5: Yes, it has a built-in rechargeable battery, and we recommend our customers to keep I plugged in all the time.


Q6: Is there a way to mute the microphone?

A6: Yes, you can mute the microphone in the menu setting.


Q7: Can I use the Carcam-SD as a vandalism recorder?

A7: Yes, the camera will record as long as power is supplied to it. However, please make sure the power outlet on your car doesn’t turn off with the ignition or utilize manual recording on battery power up to 1 hour of recording.


Q8: There type of MicroSD card is recommended for the Carcam-SD?

A8: We recommend to go with any MicroSD cards that are Class 6 or higher with higher transfer rating for high resolution recording. ie. SanDisk, Samsung, etc.


Q9: Can I use a larger SD card, such as a 64GB, and partition to two 32GB partitions?

A9: No, the reason is the SD type for 64GB and beyond is SDXC, and 32GB is SDHC, and Carcam-SD supports SDHC.


Q10: After recording for a period of about one or two months, all of the sudden I am getting a “Please insert SD card” message in my Carcam-SD, what could be the problem?

A10:  When the “Please insert SD card” message appeared on your Carcam-SD screen, that mean it is time to format your SD card.  To format your SD card, please press the “MODE” button a few times to get to the playback screen.  Then press and hold the “MODE” button until “Delete” and “Format” appeared.  Press the Down button to highlight “Format” and then press the “REC/SEL” button to format the MicroSD card.  Additionally, you may also remove the SD card and format it on your PC (file format FAT32).  Part of product maintenance is that it is always a great idea to format your SD card every once in a while. Please be sure to do regular check ups on your Carcam-SD to ensure normal operation.


Q11: The Carcam-SD is displaying a “please insert SD Card”, but I have an SD already inserted.  What should I do?

A11: you will need to format the micro SD card using another device that has formatting capabilities.


Q12: Will the Carcam-SD in battery mode keep a charge overnight while in Video Motion Detection mode?

A12: No, the Carcam standby time is 1 hour without recording.  If Carcam is set to motion detection on battery mode and the Carcam is recording motion, the battery will be shorter than 1 hour.


Q13: Does the Carcam-SD enter standby mode when Video Motion Detection is enabled and not recording until triggered?

A13: Yes, the Carcam will enter standby while the motion detection feature is enabled.  Once motion is detected Carcam will capture the motion.


Q14:  How can I delete a locked file using the Carcam-SD without having to format the whole card?

A14:  You may plug the camera in to a computer using the USB sync cable and deleting the locked files with the computer.


Q15:  I have been using my Carcam-SD for a while, now I kept on getting a white screen and sometime the white screen comes on after waking up from the 30 second screensaver, what seems to be the problem?

A15:  This may be related to your micro SD card.  Please remove the micro SD card from the Carcam-SD and bring it to your PC to format the SD card as FAT32 file format.