General iCamDVR & related bundles Q & A
Q1: Is SuperDVR software compatible with a Macintosh computer or Macintosh computer running boot camp with windows 2000, XP, or Vista (32-bit) installed?


A1: Yes, the SuperDVR software for iCamDVR/2/1A/1B/1W is fully compatible with Macintosh computers with Intel Chipset that run boot camp with windows 2000 (SP4), XP (SP2), or Vista (32-bit) operation system. However; SuperDVR is not compatible with Macintosh operation system.

 

Q2: My ISP subscription is dynamic IP, I do not have fixed/static IP address, how can I setup to be able to remote monitor over the internet under dynamic IP?


A2: For dynamic IP users remote access can be accomplish by the following manners:
1) Using third party software that can be used to detect the changes in dynamic IP and send out the IP changes to email address, software such as IPWatcher, Dynamic IP Monitor, etc.
2) Register for DDNS account from any of the following website; http://www.dyndns.com , http://i-dvr.net , http://www.no-ip.com , http://www.ddns.it , http://www.freedns.com , or any other DDNS registering site.Q2-1: Can I use DDNS services for iCamDVR system?
A2-1: The SuperDVR software does not support DDNS, however; after registering for the #2 above from a DDNS registering site, a DDNS client software may be installed into the hosting computer for DDNS (Dynamic Domain Name Service) support. Then access SuperDVR system by using the dynamic domain. DDNS client software such as myDynIPPro, FTP server (most FTP server featured DDNS service), and etc.
**Most SOHO router/firewall have DDNS service built-in, in such cases DDNS client software is not required.
**Some registering DDNS services are Free DDNS and others are Paid Customized DNS.

 

Q3: How long can I record on an 80GB, 250GB, and 500GB hard drive?


A3: Given every channel uses on average 256MB of space per every hour using the default video quality, therefore; (HDD size*1000M/G)/[(256M/H*4)*24]= days
1) 80GB HDD: 78 hrs or 3 days
2) 250GB HDD: 244 hrs or 10 days
3) 500GB HDD: 488 hrs or 20 days

Q4: Can I add more 900MHz wireless cameras to iCamDVR2 system?


A4: No, two 900MHz wireless cameras are the max. However, two more 2.4GHz wireless cameras may be added (not recommended if Wi-Fi wireless network are in use due to possible interference).

 

Q5: Can I add more wired cameras to iCamDVR2?


A5: Yes, there are two additional available video inputs port for two more wired cameras.

 

Q6: I have two audio channels connected. Can I have both audio channels recorded at the same time?


A6: No, only one audio channel can be selected for recording.  The two audio channels are designed for conveniently interchange between the two and if one audio port fails, the other can be used, like a backup port.

 

Q7: For remote monitoring over the Internet, is it better to use fixed/static IP address then dynamic IP address (basic internet services)?


A7: Yes, it is better to use fixed/static IP address for stability and private network connection without the hassle of registering for DDNS or use other third party software.

 

Q8: How can I register for a fixed/static IP?


A8: Please check with your Internet service provider (ISP) to register for fixed/static IP.  Additional monthly fee may apply.

 

Q9: Do I have to partition my hard drive when using iCamDVR?


A9: Not recommended if an operation system is currently running, doing so may whipped out the whole operation system if not familiar with partitioning. However; we encourage and recommend storing video data in partition drives other than the operation system partition. Or, use external hard drive enclosures for storage.

 

Q10: I can receive channel 1 display image, but not the image from channel 2 camera, what is wrong?


A10: It’s possible that each SM-8009T camera was set to the same frequency (i.e. Ch.1 906 MHz). Make certain that one of the indoor cameras is set to Ch.2 924 MHz & check that one SM-7034 receiver is to Ch.2 for correct frequency match.

 

Q11: Can I add more wireless/wired cameras to iCamDVR1A and iCamDVR1B?


A11: Yes, you can add one more 900MHz wireless camera (max) and up to two more wired cameras. Or, simply add 3 more wired cameras.

 

Q12: I’ve successfully installed SuperDVR software and drivers for iCamDVR, but every time I run the SuperDVR I’m getting window errors, “A hardware only DirectDraw object creation was attempted but the driver did not support any hardware.: 0x88760233, Can’t create primary surface!” or “DirectDraw initialization failed.”, what do they really mean?

 

A12: The error messages above occurs when there are software conflict within the PC system your using.  Please double check your system and closed all the software that maybe running in the background that automatically started when the system was initialized, ie. certain spyware software, anti-virus software, remote software such as Real VNC Server that uses VNC Mirror Driver which is known to have conflict with our SuperDVR application.

 

Q13: When I search for “SuperCam” application in Google store for my Android phone only “SuperLive Pro” application is found, can I use SuperLive Pro for iCamDVR?

A13: Yes, please use SuperLive Pro application.  SuperLive Pro is fully compatible with iCamDVR.

 

Q14:  Why I cannot view my iCamDVR from a remote location using Internet Explorer?

 

A14:  Try to right-click on the Internet Explorer icon on your desktop and select “Run as administrator”.  Doing so will bypass the restriction and compatibility issue that some operating systems may have in relationship to remote viewing.

 

iCamDVR (End of 2011 shpmt) Q & A
Q1: Is SuperDVR software compatible with a Macintosh computer or Macintosh computer running boot camp with windows 2000, XP, Vista, & 7 (32-bit, 64-bit) installed?
A1: Yes, the SuperDVR software for iCamDVR/2/1A/1B/1W is fully compatible with Macintosh computers with Intel Chipset that run boot camp with windows 2000 (SP4), XP (SP2), Vista & 7 (32-bit, 64-bit) operation system. However; SuperDVR is not compatible with Macintosh operation system.
Q2: Can I use my mobile phone for live video streaming?
A2:
Yes, mobile phones can be used for live video monitoring, supporting mobile phones with Windows Mobile 5.0, Windows Mobile 2003, S60 OS7.0s, OS8.0s, OS8.1a, & OS 9.1. ie. DOPOD, O2, Nokia, Asus mobile phones, currently not compatible with iPhones and Blackberry.
 
iCamDVR (Early 2008 shpmt) Q & A
Q1: Is SuperDVR software compatible with a Macintosh computer or Macintosh computer running boot camp with windows 2000, XP, or Vista (32-bit) installed?
A1:
Yes, the SuperDVR software for iCamDVR/2/1A/1B/1W is fully compatible with Macintosh computers with Intel Chipset that run boot camp with windows 2000 (SP4), XP (SP2), or Vista (32-bit) operation system. However; SuperDVR is not compatible with Macintosh operation system.
Q2: I have a 64-bit computer platform with a 32-bit operation system; will SuperDVR run under this platform?
A2:
Yes, SuperDVR will run on a computer that has a 64-bit hardware with 32-bit operation system installed.
Q3: Can I use my mobile phone for live video streaming?
A3:
No, iCamDVR in early 2008 shipment does not support mobile phones live video streaming applications.