Warranty Policy
Manufacturer, Teklink Security Inc., warrants its products to be free from defects in material and workmanship for a period of one year from the date of original purchase. This warranty is extended only to the original purchaser of the product. This warranty dose not apply to any defects or failures of product caused by neglect, misuse, negligence, accident, abuse, mishandling, misapplication, alteration, modification, power outage, unauthorized/unreasonable use, or any uncontrollable environmental damage. Also, the warranty provided here and liabilities, express or implied, arising by law or otherwise, including without limitation consequential damage whether or not foreseeable or occasioned by seller’s negligence and shall not be extended, altered or varied except by a written instrument signed by seller and buyer.
Hard drive factory warranty service:
If any hard drive component is diagnosed defective, there is fast direct factory warranty service available as below:
To obtain hard drive RMA number (Return Material Authorization number) from hard drive manufacturer, contact:
1. 1-800-2MAXTOR or www.maxtor.com for Maxtor hard drive.
2. 1-800-275-4932 or www.westerndigital.com for Western Digital hard drive.
Return Policy
Returned merchandise must have RMA number on box and one copy of invoice with prepaid shipment. RMA number represents return merchandise authorization number. It must be obtained in advance from Teklink Security Inc.’s RMA department. It is Teklink Security Inc.’s discretion to replace or to repair. For returns for credit or refund within 30 days of purchase, a 15% restocking fee will be applied. Absolutely no refund after 30 days of purchase.
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